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RETURN, REPLACEMENTS
We are unable to process new orders via the return process. If you wish to replace the item, please place another order online. For your protection and to ensure prompt delivery, we recommend that you send your return via USPS with delivery confirmation. We are sorry, but return shipping fees are not refundable. In the case of Damaged Items, please refer to damaged items section below.
EXCHANGES
If you purchased from one of our retailers or distributors – returns should be coordinated through that company according to its return policies and procedures. Receipt is required.
DAMAGED ITEMS
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear. If damage occurred to any product(s), please photograph the package and damaged item(s) and email it to us at info@paintthetownblu.com.
Please include your order number.
Or please contact customer service at mkohcollection@gmail.com or 1-866-949-6426. We are available Monday through Friday from 10:00 AM to 5:00 PM U.S. Central Time, excluding holidays. Our customer service representatives will be happy to assist you.
INCORRECT ITEMS
If you received the wrong item based on a packaging error on our part, we apologize and are glad to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status. We will provide a return label for the item that was incorrectly shipped. We will then ship you the correct product.